Progressive Ambition with Blair Wilen Artwork

Epochal Growth | Empowering Leaders to Create Transformative Change

Welcome to Epochal Growth, the podcast dedicated to transforming the way we lead by embodying the change we seek. Embracing the belief that we are the leaders we’ve been waiting for, our mission is to empower leaders to create impactful and lasting transformations in their organizations.

Hosted by industry expert Sarah Caminiti, each episode brings together visionary leaders and change-makers to explore the profound impact of inclusive and intentional leadership. Through engaging conversations and insightful discussions, we reveal how these approaches can revolutionize businesses and drive innovation.

At Epochal Growth, we are passionate about showcasing the transformative power of intentional actions and inclusive practices. Whether you are a seasoned entrepreneur, an aspiring leader, or someone passionate about business transformation, our podcast provides valuable insights and practical advice to help you lead differently and inspire growth.

Join us on this journey to unlock the potential for transformative business success. Tune in to Epochal Growth and start being the change you seek in leadership.

All Episodes

Epochal Growth | Empowering Leaders to Create Transformative Change

Progressive Ambition with Blair Wilen

May 28, 2024 • Sarah Caminiti • Season 1 • Episode 3

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Curious about how Business Process Outsourcing (BPO) can redefine customer experience? In Episode Four of Epochal Growth, host Sarah Caminiti dives into an insightful discussion with Blair Wilen, CEO and co-founder of Ethos Support. Discover how Ethos Support is setting new industry standards by blending innovative technology, streamlined processes, and a strong emphasis on employee well-being.

Blair reveals the secrets behind their low attrition rate and the crucial role of the human touch in customer support. Learn how AI is poised to enhance customer interactions and why every support interaction is an opportunity to boost order value and customer satisfaction.

Tune in to uncover how Ethos Support is not only transforming brands' customer experiences but also becoming a trusted partner in CX management. This episode is a must-listen for anyone passionate about driving meaningful change and fostering innovation in the customer experience realm.

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama