The Art of Being Dead Inside Part 1 with Stephanie Lundberg Artwork

Epochal Growth | Empowering Leaders to Create Transformative Change

Welcome to Epochal Growth, the podcast dedicated to transforming the way we lead by embodying the change we seek. Embracing the belief that we are the leaders we’ve been waiting for, our mission is to empower leaders to create impactful and lasting transformations in their organizations.

Hosted by industry expert Sarah Caminiti, each episode brings together visionary leaders and change-makers to explore the profound impact of inclusive and intentional leadership. Through engaging conversations and insightful discussions, we reveal how these approaches can revolutionize businesses and drive innovation.

At Epochal Growth, we are passionate about showcasing the transformative power of intentional actions and inclusive practices. Whether you are a seasoned entrepreneur, an aspiring leader, or someone passionate about business transformation, our podcast provides valuable insights and practical advice to help you lead differently and inspire growth.

Join us on this journey to unlock the potential for transformative business success. Tune in to Epochal Growth and start being the change you seek in leadership.

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Epochal Growth | Empowering Leaders to Create Transformative Change

The Art of Being Dead Inside Part 1 with Stephanie Lundberg

June 25, 2024 • Sarah Caminiti • Season 1 • Episode 8

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What happens when vulnerability and connection take center stage in customer support? In Episode 8 of Epochal Growth, host Sarah Caminiti sits down with Stephanie Lundberg, founder of The Support Human newsletter and Bad Job Bingo, to discuss her journey into customer support and the critical role of empathy in the industry. Stephanie shares insights into the emotional challenges of support work, highlighting the need for professionals to be attuned to the emotional states of both customers and colleagues, and to foster a safe, low-stress environment.

This episode also explores the often-overlooked value that support professionals bring to their organizations. Stephanie emphasizes the importance of candid discussions about the challenges and trends within the support industry, advocating for a greater recognition of the wisdom and intelligence inherent in these roles. Learn how support professionals can navigate conversations and bridge departmental gaps, driving positive change and enhancing the overall customer experience.

Tune in to discover actionable strategies for creating a supportive work environment and the power of vulnerability in customer support. This episode is a must-listen for anyone looking to understand the profound impact of empathy and connection in transforming the support industry.

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama