The Art of Being Dead Inside Part 2 with Stephanie Lundberg Artwork

Epochal Growth | Empowering Leaders to Create Transformative Change

Welcome to Epochal Growth, the podcast dedicated to transforming the way we lead by embodying the change we seek. Embracing the belief that we are the leaders we’ve been waiting for, our mission is to empower leaders to create impactful and lasting transformations in their organizations.

Hosted by industry expert Sarah Caminiti, each episode brings together visionary leaders and change-makers to explore the profound impact of inclusive and intentional leadership. Through engaging conversations and insightful discussions, we reveal how these approaches can revolutionize businesses and drive innovation.

At Epochal Growth, we are passionate about showcasing the transformative power of intentional actions and inclusive practices. Whether you are a seasoned entrepreneur, an aspiring leader, or someone passionate about business transformation, our podcast provides valuable insights and practical advice to help you lead differently and inspire growth.

Join us on this journey to unlock the potential for transformative business success. Tune in to Epochal Growth and start being the change you seek in leadership.

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Epochal Growth | Empowering Leaders to Create Transformative Change

The Art of Being Dead Inside Part 2 with Stephanie Lundberg

July 01, 2024 • Sarah Caminiti • Season 1 • Episode 9

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Can anger be useful? In Part 2 of "The Art of Being Dead Inside," host Sarah Caminiti and Stephanie Lundberg continue to explore why the emotions CX leaders feel are so intense an what companies are doing to set themselves apart.

Sarah and Stephanie discuss the unique challenges support professionals face, including navigating complex situations and bridging gaps between departments. They emphasize the need for organizations to value and listen to support professionals' insights, and the frustration of being undervalued. The episode also covers the importance of open communication and transparency in hiring processes, the limitations of AI, and the irreplaceable value of human connection. Discover how thoughtful support practices, prioritizing employee and customer well-being, and embracing individuality can drive positive change in the support industry.

Join us for an eye-opening discussion that highlights the power of kindness, constructive anger, and the transformative potential of genuine human interaction in customer support.

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“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”
- Barack Obama